REFUND POLICY

At KAAJTAANKA, we strive to provide our customers with the highest quality handmade accessories. We understand that sometimes, a product may not meet your expectations or fit your personal style. That's why we offer an exchange policy to ensure your satisfaction.

Exchange Only: Please note that we do not offer refunds. Instead, we provide exchanges for eligible products.

Eligibility: In order to be eligible for an exchange, the following conditions must be met:

  • The product must be in its original condition, unworn, and undamaged.
  • The exchange request must be made within 14 days of receiving the product.
  • The product must be accompanied by the original receipt or proof of purchase.

Exchange Process: If you wish to exchange your product, please follow these steps:

  1. Contact our customer support team within 14 days of receiving the product to initiate the exchange process.
  2. Provide the order number, product details, and reason for the exchange.
  3. Our customer support team will guide you through the next steps, including providing you with the return address.
  4. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  5. If the product is deemed eligible, we will process the exchange and ship the new product to you.

Shipping Costs: Please note that customers are responsible for the shipping costs associated with the exchange. We recommend using a trackable shipping service to ensure the safe delivery of the product.

Non-Exchangeable Items: Certain items are not eligible for exchange, including:

  • Products that have been customised or personalised.
  • Products that have been damaged due to misuse or improper care.

Quality Assurance: We take pride in the craftsmanship and quality of our products. If you believe that your product is defective or damaged upon arrival, please contact our customer support team immediately on 03310006115. We will work with you to resolve the issue and ensure your satisfaction.

Thank you for choosing KAAJTAANKA for your handmade accessories. We hope you enjoy your unique and elegant accessories. If you have any further questions or concerns, please don't hesitate to reach us out at 03310006115 to our customer support team.